Sport-Conrad



What do you think about Sport-Conrad?
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Stefano
Stefano (Guest)
12/04/2019
Strenghts:
Shipping (UPS service)

Weaknesses:
All the other, service and support.

Summary:
I would like to share a very unpleasant buy experience at Conrad Sport.
- Part 1 -
I bought online a "TIEFSCHNEETAGE TESTED" ski. I paid it like a new ski but I got a heavily used ski, full of scratches, with worn tip and tail.
Conrad Sport declares online the ski has been only tested for 1 or 2 days during their testival event but the ski looks like a worn-out rental ski, used without any care for an entire ski season. I have several old skis in my garage that look much better and newer than the Conrad “new ski”.
If you intend to buy a "TIEFSCHNEETAGE TESTED" ski, you had better to check personally the real condition of the ski before purchasing by Conrad.

- Part 2 -
Following my review, Conrad made me a miserable offer: 60€ to make a ski service. With this suggestion Conrad implicitly admits that delivers worn and used ski that definitely need a ski service; worthless to say, 60€ is a begging, an insulting charity. Moreover, included in the 60€ there was also a strong a very embarrassing request to change my Google review on Conrad Sport from negative to positive. That's incredible, but it explains why there are so many (too many) enthusiastic reviews (5 stars). Of course, I rejected the Conrad Sport offer. Instead, I asked for a very common and classic "replacement of the goods" that any honest and serious seller never refuse. I suggested to replace the ski with an equivalent one, same bindings, available in the shop and even less expensive. Conrad Sport simply refused to replace the ski. Evidently, Conrad Sport dislikes unsatisfied customers and, more important, does not replace the goods!!
Based on my experience, Conrad Sport is definitely a low level, unreliable online shop.

L.N.
L.N. (Guest)
30/01/2019
Strenghts:
Price

Weaknesses:
All the other, especially service attitude, reclamation process and quality control (e.g. mounting services)

Summary:
I ordered a pair of skis - informed them about my boots and measurements. They failed, mounting wasn't even close to correct, which I noticed too late on my first ski trip. Frustration was pretty HUGE to notice that there is nothing I can do to fix the issue, other than get the skis remounted back home. Ski trip failed.

Reclamation process went really bad, I felt that they don't believe me - asked more photos. Once I sent them remounting receit with more pictures of my skis having extra holes - they said in five words that they compensate the remounting - not even any explanation what have happened, apologies or nothing. I told them to keep the money if that is BEST they can do and never heard about them again.

Total failure in service attitude, reclamation process and the most important, quality control of their services. Never gonna order again, their bargain prices aren't worth it - use other online stores instead, which I have a lot good to say. Sports Conrad will run their business down with this service.

Karin
Karin (Guest)
26/11/2018
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Worst customer management for a long time. Have been waiting for 3 months for a delivery (instead of 2 weeks that was indicated when I bought them). No compensation or even recognition from them that things have not gone according to plan. Effective choice of them not to respond to repeated mail or phone attempts, as I as a customer quit give up try to be compensated.

Jacobthesnake
11/01/2018
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Strenghts:
good and fast customer service, cheap, big selection

Weaknesses:


Summary:
works well!

Steffos
05/02/2016
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Strenghts:
Fast, smooth and good!

Weaknesses:
-

Summary:
Ordered a couple of songs on Sunday evening. (22:30)
Ski and tie would be on the shelf Balance.
Ordered assembly according to my wishes.
Paid 50 € extra for fast living. Then I would travel 5 days later.
Acc. SC, the assembly of binding would not affect the life. time. (Which I doubted) and had plans to order without getting them on time.
With UPS express would live. Late by Friday. Which would work when the trip goes Saturday morning.
So then, just wait ... he did not wait so long.
Tuesday at 10:25 pm, it will be in a UPS car at work.
Did not believe it before I kept my skis in hand with mounted bindings.
Incredible.

Vattendroppe
21/02/2012
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Strenghts:
The most obvious strength is that they are cheap and have a good range. I think their service is good, you get help most of the time you email or call and ask for something. I've even advertised a couple of skis from them, no problem at all. Had to send back the skis for free with UPS and, after quite a long time (14 days), got a pair of new skis, mounted and ready. There were also a couple of skis of this year's model, rather than last year, which was what I had bought from the beginning.

Weaknesses:
It is located in Germany, everything is getting worse. UPS as a supplier is not super either ...

Summary:
Super to use as poor student, since the price diff may be thousands of kronor compared to Swedish stores. It will be more fun if you have to advertise and take some time, but my experience is that it will be right in the end. If I had a higher income, I'd probably prefer to shop in a Swedish store because of the lesser problem that arises from problems.

Grilljanne
08/09/2010
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Strenghts:
Cheap
Fast delivery
Good contact, quick to reply to mail etc. Helpful.
Cheap shipping cost!

Weaknesses:
No

Summary:
A good, committed and reliable side with great prices and short delivery time! An online store that has everything you can expect. Can not be anything but a 5a

Freddy61
04/01/2010 (Modified: 25/02/2011)
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Strenghts:
Conrad has very good prices - especially if you buy last year's model at discounted price. Good assortment and good website. Have bought several couples from Conrad to myself and to family / friends and never had anything strange with the skis or with the fitting. I am happy.

Weaknesses:
Conrad is usually but not always cheapest. Check out other options as well. For example, I got better appreciation of my Dynastar XXL on the Alpingar team than at Conrad. Nothing for those who need advice, then it is better to go to a knowledgeable ski summit such as the Alpingaraget or Åre Skiing. If, on the other hand, you know what you are buying, something you rented and tested, Conrad is the way to get cheap stocks. UPS works OK. With their tracking, you can follow your team's journey from Germany. The only thing hard is that you know what day they come but not when in the day. Make sure payment is "reviewed". Had myself complained and pulled over the limit on my credit card and then took it extra day before I received Conrad's mail that the order was not paid. Called them and got a great deal of help and help on the phone so it worked smoothly.

Summary:
Why settle for a pair when you can get two for the same money?

Max_Power
03/01/2010
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Strenghts:
Good prices, wide range, fast delivery.

Weaknesses:
Sending the packages with UPS (bad package service) so it can be difficult to receive the package if you live in a flat house and have a port code. If you have the opportunity, enter your workplace as your delivery address, so do not be at home between 9-19 and wait at the port.

Summary:
Very good webshop, the page may be a bit in English, fast delivery ordered a pair of skis and bindings (unmounted) on Sunday before Christmas and got the package on Monday the following week (due to red days). However, it may be difficult with UPS if you have a hassle.

E-SundberG
30/12/2009
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Strenghts:
Very good with skis and helmets etc.
They are so crazy there.
Bought a couple of k2 mt baker for 2000, real pillows skid light like ffaan.

The price is good at the price, also bought a fast speed for 2700.

The best thing about everything is that they are fast shipping!

Weaknesses:


Summary:
The world's best ski shop
Biligt.
Fast shipping.
JAg always thinking about buying bininnars from there and skiing!