Udéns Sport
5
4
3
2
1
Strengths:
Some of the staff is extremely helpful
Weaknesses:
Some issues with their online shop
Summary:
As an update of my previous review, I finally received all the help I needed and I even received compensation for the mistakes that happened with my order. Even though I was strongly dissatisfied in the beginning, I was then contacted and treated professionally. I can understand that this shop might be good in Gothenburg, but there is a lot of room for improvement in their online shop.
Some of the staff is extremely helpful
Weaknesses:
Some issues with their online shop
Summary:
As an update of my previous review, I finally received all the help I needed and I even received compensation for the mistakes that happened with my order. Even though I was strongly dissatisfied in the beginning, I was then contacted and treated professionally. I can understand that this shop might be good in Gothenburg, but there is a lot of room for improvement in their online shop.
Strengths:
Literally nothing when it comes to their online shop. I have not been to the actual shop in Gothenburg so I can't judge on that.
Weaknesses:
I don't know how good the actual shop is in Gothenburg, but the online one is the worst that I have came across, up until this point in my life at least.
They promise 2-5 working days of delivery. Ordered a pair of skis and received no details or any information about what is happening with them or how I can even track my order.
Calling on their costumer service, it is really a joke. They are probably messing with costumers, I have no other explanation. There is a choice number "4" when you call that connects you to the "online deliveries". There is NEVER a person to reply. So, you have to choose number "1" instead and talk with the cashier.
The thing is, the cashier could not care less. All of the cashiers that I have talked with (last one is named Pontus, I don't remember the names of the others) say that they are going to call directly after checking the information.
Fun fact, Pontus said that he is going to call me right back after checking, whilst I did not even give him my name, my telephone number or my order number! This is ridiculous.
I got contacted one week later that they did not have information about my weight and height, and that is why they did not send anything. Well, even if it is crystal clear on the order I placed that I have added this information, why did they not call me directly after the order, and only did it after I contacted them almost every day?
Nevertheless, they sent the skis (different length of what I initially ordered) and would arrive 15 days after my original order (or 10 working days).
I then contacted through email customer service and talked about my experience. A person named William answered me, apologized, and said that they could arrange the return of the product and send the refund. Very nice of him, and I thought everything was solved.
But no, it turns out they did not even contact DB Schenker, which is the delivery company. The skis are now at my door. Now I have to probably send them back myself. God knows when and if I'm ever getting a refund.
FRAUD.
Summary:
Don't ever buy anything from their online shop. Save yourself some frustration.
Literally nothing when it comes to their online shop. I have not been to the actual shop in Gothenburg so I can't judge on that.
Weaknesses:
I don't know how good the actual shop is in Gothenburg, but the online one is the worst that I have came across, up until this point in my life at least.
They promise 2-5 working days of delivery. Ordered a pair of skis and received no details or any information about what is happening with them or how I can even track my order.
Calling on their costumer service, it is really a joke. They are probably messing with costumers, I have no other explanation. There is a choice number "4" when you call that connects you to the "online deliveries". There is NEVER a person to reply. So, you have to choose number "1" instead and talk with the cashier.
The thing is, the cashier could not care less. All of the cashiers that I have talked with (last one is named Pontus, I don't remember the names of the others) say that they are going to call directly after checking the information.
Fun fact, Pontus said that he is going to call me right back after checking, whilst I did not even give him my name, my telephone number or my order number! This is ridiculous.
I got contacted one week later that they did not have information about my weight and height, and that is why they did not send anything. Well, even if it is crystal clear on the order I placed that I have added this information, why did they not call me directly after the order, and only did it after I contacted them almost every day?
Nevertheless, they sent the skis (different length of what I initially ordered) and would arrive 15 days after my original order (or 10 working days).
I then contacted through email customer service and talked about my experience. A person named William answered me, apologized, and said that they could arrange the return of the product and send the refund. Very nice of him, and I thought everything was solved.
But no, it turns out they did not even contact DB Schenker, which is the delivery company. The skis are now at my door. Now I have to probably send them back myself. God knows when and if I'm ever getting a refund.
FRAUD.
Summary:
Don't ever buy anything from their online shop. Save yourself some frustration.
Strengths:
Best in town
Weaknesses:
Are you joking or what?
Summary:
Buying stuff when you should just check it out!
Best in town
Weaknesses:
Are you joking or what?
Summary:
Buying stuff when you should just check it out!
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Strengths:
Good service, good selection and knowledgeable staff
Weaknesses:
None
Summary:
Bought boots that they helped mold for me. Had some problems with them anyway after a few months, no problem at all to hand them in and they fixed. Very helpful and knowledgeable. Highly recommend, especially when it comes to buying boots.
Good service, good selection and knowledgeable staff
Weaknesses:
None
Summary:
Bought boots that they helped mold for me. Had some problems with them anyway after a few months, no problem at all to hand them in and they fixed. Very helpful and knowledgeable. Highly recommend, especially when it comes to buying boots.
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Strengths:
Excellent service, friendly and experienced staff. Went to many different stores at various ski resorts in search of new boots before I finally found the right one at bromma skidsport. Can highly recommend David in the boot department.
Weaknesses:
-
Summary:
5/5
Excellent service, friendly and experienced staff. Went to many different stores at various ski resorts in search of new boots before I finally found the right one at bromma skidsport. Can highly recommend David in the boot department.
Weaknesses:
-
Summary:
5/5
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Strengths:
Extremely helpful and knowledgeable always received good treatment!
Weaknesses:
-
Summary:
They are knowledgeable and want you to get stuff that works for you! Will never go anywhere else when it comes to alpine boots!
Extremely helpful and knowledgeable always received good treatment!
Weaknesses:
-
Summary:
They are knowledgeable and want you to get stuff that works for you! Will never go anywhere else when it comes to alpine boots!
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Strengths:
Good service
Weaknesses:
No, long queues;)
Summary:
Very good and personal service.
Good service
Weaknesses:
No, long queues;)
Summary:
Very good and personal service.
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Strengths:
supply, staff, opening hours, prices and knowledge
Weaknesses:
high demand and cross-country skiing
Summary:
Good ski shop
supply, staff, opening hours, prices and knowledge
Weaknesses:
high demand and cross-country skiing
Summary:
Good ski shop
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Strengths:
service, knowledge, supply and that it is located in Gothenburg
Weaknesses:
Sometimes parking can be difficult
Summary:
cannon store
service, knowledge, supply and that it is located in Gothenburg
Weaknesses:
Sometimes parking can be difficult
Summary:
cannon store
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Strengths:
Personnel: If you get the right person you can not wish for more. Good responsiveness, solid knowledge and service thinking. If you are a regular customer, you get a great deal of service, as the staff is concerned about the customers.
Weaknesses:
Personnel: If you get the wrong person feel unsafe and ignorant. However, still with a will to help.
Store room: Do not really know why but the shop feels messy and insolent. Think it has to do with the deposit of the surface.
Offer: For a store that is an institution in the alpine Gothenburg, perhaps the supply seems to be on the verge of small but it works.
Summary:
I live 10 miles north of Gothenburg but always take me to Skistore and Udéns when it's time for alpine purchases. Overall, Udéns is the top three for Alpine shops in the Gothenburg area, but there is potential for improvement further.
The feeling of the store room may seem unimportant, for me, the impression becomes less professional than the store really is.
This is a real sports store and should you compare to going to your local stadium or intersport store this is on another level. Compared to similar stores like Skistore and Alpingaraget, I think it is slightly worse.
Personnel: If you get the right person you can not wish for more. Good responsiveness, solid knowledge and service thinking. If you are a regular customer, you get a great deal of service, as the staff is concerned about the customers.
Weaknesses:
Personnel: If you get the wrong person feel unsafe and ignorant. However, still with a will to help.
Store room: Do not really know why but the shop feels messy and insolent. Think it has to do with the deposit of the surface.
Offer: For a store that is an institution in the alpine Gothenburg, perhaps the supply seems to be on the verge of small but it works.
Summary:
I live 10 miles north of Gothenburg but always take me to Skistore and Udéns when it's time for alpine purchases. Overall, Udéns is the top three for Alpine shops in the Gothenburg area, but there is potential for improvement further.
The feeling of the store room may seem unimportant, for me, the impression becomes less professional than the store really is.
This is a real sports store and should you compare to going to your local stadium or intersport store this is on another level. Compared to similar stores like Skistore and Alpingaraget, I think it is slightly worse.
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