Sport Bittl
5
4
3
2
1
Strengths:
Low prices
Weaknesses:
Customer reference
Summary:
Bittl is incapable of shipping a ski without bindings/assembly within 3 days.
Not even if there is an emergency situation. They would rather take 1 hour to explain and write why it is not possible than 5 minutes to do it. Furthermore, at least one employee has a very unfriendly way of communicating. No longer an option for me.
Low prices
Weaknesses:
Customer reference
Summary:
Bittl is incapable of shipping a ski without bindings/assembly within 3 days.
Not even if there is an emergency situation. They would rather take 1 hour to explain and write why it is not possible than 5 minutes to do it. Furthermore, at least one employee has a very unfriendly way of communicating. No longer an option for me.
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Disappointing, the customer as a disruptive factor - Unfortunately, my previously extremely positive experiences were disappointed today. As a customer, I seemed to be a disruptive factor and the intern was also yelled at. I have trained myself and work in sports. After being passed on 4 times for a simple question and still not getting an answer after 20 minutes but being asked sarcastically whether I was in a hurry, I almost hung up my purchases again. It's a shame, a lot has changed. Date of experience: November 22, 2024
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Strengths:
Top seller!
Weaknesses:
No
Summary:
If I want to find the right shoe quickly, then this is where I go. Thanks.
Top seller!
Weaknesses:
No
Summary:
If I want to find the right shoe quickly, then this is where I go. Thanks.
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Strengths:
Service, understanding and speed in solving problems
Weaknesses:
I couldn't find anything, the shipping company could be changed in my opinion, but the driver was very friendly, there are just other things that aren't right, but that would go beyond the scope of this article.
Summary:
I ordered a bike over Easter. Even when I impatiently asked about the delivery, they were quick and always friendly (there are also bikers there who can understand this). I then received an email telling me what to look out for during delivery (shipping company), which I think is very good. However, I noticed defects and wrote an email. They responded immediately and I got a refund as compensation. Quick solution, I am absolutely satisfied and really cannot find anything negative. Since I also like hiking and am now cycling again, I am sure I will find what I am looking for there. Thank you very much!
Service, understanding and speed in solving problems
Weaknesses:
I couldn't find anything, the shipping company could be changed in my opinion, but the driver was very friendly, there are just other things that aren't right, but that would go beyond the scope of this article.
Summary:
I ordered a bike over Easter. Even when I impatiently asked about the delivery, they were quick and always friendly (there are also bikers there who can understand this). I then received an email telling me what to look out for during delivery (shipping company), which I think is very good. However, I noticed defects and wrote an email. They responded immediately and I got a refund as compensation. Quick solution, I am absolutely satisfied and really cannot find anything negative. Since I also like hiking and am now cycling again, I am sure I will find what I am looking for there. Thank you very much!
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Strengths:
Fast delivery. Great price.
Weaknesses:
The bindings are mounted diagonally on both skis. Admittedly straight mounted but shifted 2 mm in the same direction on both skis.
Summary:
Had the same price at Sport Conrad, as recently as SEK 150. Would shop there, have shopped from SC before and always been satisfied. Not Sport Bitti again.
Fast delivery. Great price.
Weaknesses:
The bindings are mounted diagonally on both skis. Admittedly straight mounted but shifted 2 mm in the same direction on both skis.
Summary:
Had the same price at Sport Conrad, as recently as SEK 150. Would shop there, have shopped from SC before and always been satisfied. Not Sport Bitti again.
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Strengths:
Had contact with customer service which works very well. First when buying skis and bindings where they spontaneously got back to me and recommended another binding. I had ordered a less suitable binding so it was great that they responded.
Then, unfortunately, we had problems with the binding. Contacted them via Mail and asked for advice on what to do, if it was possible to buy a spare part or new binding. We sent some information and questions back and forth and they always responded quickly and clearly and sent to their supplier about complaints. It ended up exceeding expectations with me having a spare part sent to me free of charge.
Very satisfied with the communication.
Weaknesses:
The delivery has taken time, which of course is not SportBittl but their choice of logistics supplier (GLS and in Sweden Schenker)
Summary:
Good communication with customer service about skis and bindings.
Had contact with customer service which works very well. First when buying skis and bindings where they spontaneously got back to me and recommended another binding. I had ordered a less suitable binding so it was great that they responded.
Then, unfortunately, we had problems with the binding. Contacted them via Mail and asked for advice on what to do, if it was possible to buy a spare part or new binding. We sent some information and questions back and forth and they always responded quickly and clearly and sent to their supplier about complaints. It ended up exceeding expectations with me having a spare part sent to me free of charge.
Very satisfied with the communication.
Weaknesses:
The delivery has taken time, which of course is not SportBittl but their choice of logistics supplier (GLS and in Sweden Schenker)
Summary:
Good communication with customer service about skis and bindings.
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Strengths:
Cheap
Weaknesses:
Mounts bindings diagonally on the skis. Lousy, rude customer service.
Summary:
Very bad experience with their customer service. Would never recommend anyone to have them fit bindings. Everyone can make mistakes but Sport-Bittl won't let you advertise them if it goes wrong. I quote their customer service verbatim: "Every deviation below 5mm is negligible and within tolerance." This means that you get one centimeter more ski on one side of the binding than on the other. Anyone who doesn't think it sounds good should avoid Sport-Bittl.
Cheap
Weaknesses:
Mounts bindings diagonally on the skis. Lousy, rude customer service.
Summary:
Very bad experience with their customer service. Would never recommend anyone to have them fit bindings. Everyone can make mistakes but Sport-Bittl won't let you advertise them if it goes wrong. I quote their customer service verbatim: "Every deviation below 5mm is negligible and within tolerance." This means that you get one centimeter more ski on one side of the binding than on the other. Anyone who doesn't think it sounds good should avoid Sport-Bittl.
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Strengths:
Weaknesses:
One week after ordering online still no feedback. If asked, information that the item is already ready for shipping and will be shipped that day. Then 2 days later cancellation by Sport-Bittl because of "lack of stock" succinctly by mail. I needed the goods urgently. This is not acceptable. Never again!
Summary:
Not recommended for online orders!
Weaknesses:
One week after ordering online still no feedback. If asked, information that the item is already ready for shipping and will be shipped that day. Then 2 days later cancellation by Sport-Bittl because of "lack of stock" succinctly by mail. I needed the goods urgently. This is not acceptable. Never again!
Summary:
Not recommended for online orders!
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Strengths:
Incredibly good prices and fairly fast delivery.
Weaknesses:
None so far but we have never had to return anything either
Summary:
Both I, the old man and the rest of the family have ordered from here and have never been disappointed. Great prices - especially if you can imagine last year's models and perfectly ok deliveries. When I have had questions about the ex delivery and emailed, I have usually received answers the same day and no later than the day after.
Incredibly good prices and fairly fast delivery.
Weaknesses:
None so far but we have never had to return anything either
Summary:
Both I, the old man and the rest of the family have ordered from here and have never been disappointed. Great prices - especially if you can imagine last year's models and perfectly ok deliveries. When I have had questions about the ex delivery and emailed, I have usually received answers the same day and no later than the day after.
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Strengths:
Delivery time, price
Weaknesses:
Summary:
Delivery: Ordered at lunch 16/11 (Völkl Mantra 102) and got the skis delivered with UPS in the afternoon of 18/11. Paid via Pay-Pal.
Price: The skis (year model 19/20) were reduced from 800 euros to 350 euros.
No hassle!
Delivery time, price
Weaknesses:
Summary:
Delivery: Ordered at lunch 16/11 (Völkl Mantra 102) and got the skis delivered with UPS in the afternoon of 18/11. Paid via Pay-Pal.
Price: The skis (year model 19/20) were reduced from 800 euros to 350 euros.
No hassle!
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