Sport Conrad



What do you think about Sport Conrad?
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Simon
Simon (Guest)
09/06/2020
Strenghts:
Great prices, sweet discounts, good customer service, genuine products

Weaknesses:
Problems with payment, delivery issues (not sure whether it was the shop or UPS who did not write my phone on the parcel causing problems with delivery)

Summary:
The overall impression is good. Products are as specified, prices were reasonable with even a bigger discount. But there were some troubles making the overall shopping experience a bit disappointing. Firstly, it was not possible to pay using a credit card, so I had to use a bank transfer which is not usually comfortable. Secondly, although the shipping was free, my phone number was not written on the parcel and it caused problems with the delivery, it was delayed and I had to worry about it a lot, wrote a bunch of e-mails (I do not know whose fault is it, either UPS or SportConrad who did not write my phone number) Fortunately, I received everything a bit later. It is important to mention that SportConrad customer service worked well and really fast and helped me throughout the whole process.

Dan Bernard
Dan Bernard (Guest)
14/04/2020
Strenghts:
Price & service

Weaknesses:
None

Summary:
I have bought two pairs of skis from these people, plus a pair of boots and a couple of small accessories. Each order has been handled speedily with fast delivery. The first pair of skis I returned (my mistake), they accepted the return with no quibbles and provided a fast refund. The second pair I ordered initially without bindings, then changed my mind last-minute & added bindings with mounting. Excellent communication, no complaints from customer service, and extra payment for bindings handled with no issues. Very happy with every Interaction with these guys

A Smyth
A Smyth (Guest)
04/03/2020
Strenghts:
Good value, free delivery to UK, ski bindings adjusted to our boot measurements, delivery tracked.

Weaknesses:
None

Summary:
Would buy again from them

D. B.
D. B. (Guest)
04/03/2020
Very bad customer service. Ski bindings were not mounted professionally and the screws ripped out of the skis. I was lucky not to hurt myself falling out of the bindings. The customer support is denying replacement and communication is terrible or non existent. I advice everyone not to buy from this site.

Al
Al (Guest)
02/12/2019
Strenghts:
Good prices

Weaknesses:
Service, rudeness, reliability.

Summary:
In order to save some money, I ordered an avalanche airbag on Black Friday for someone close in my Ski team. This was supposed to be a present from the whole team.
Everything went according to plan and even got an order number (Order No.: 4581874) to be more precise- just posting this so the appalling service they have, realise I am taking action, as I promised I would, and they know whose review this is-

Within half an hour, I noticed that there was no email confirming my order, so started to be a bit worried. When I contacted them, their answer was "sorry, we have ran out of that specific airbag", I gave them a solution of exchanging a part from another bag they had (split-board model), since this particular airbag has a part that can be exchanged, thus allowing us to solve the problem. The idea was refused, as that could not be done. I figured this is because they order them and they go straight to the customer, without them having a chance of changing any parts. They also implied that the mistake was made on my side. Thankfully, I had proof of it, as I take screenshots every time I buy something online, therefore proving them wrong.

I then emailed them again proposing another idea, to send me the other bag (that has a split-board attachment, and the part that replaces that for another one, at no extra cost), but keeping a happy customer, since the mistake had been made on their side.
The most frustrating is that the customers service has completely ignored my email with disdain.
No way to treat a returning customer that has bought several items from them and has recommended their name within my ski club.
Needless to say, I will be sharing this awful experience with them and the largest skier forum in Spain.
With this vile action, they have lost several customers, as I know my mates very well and I'm going to have to buy the bag from a different retailer at a higher price because of their mistake and awful service.

Never again I would recommend you to anyone.

Peter Hrcka
Peter Hrcka (Guest)
19/11/2019
Strenghts:
Very supportive approach of customer service (I have bought my skis and equipment by direct communication with them because I live in Slovakia without possibility to travel hundreds of kilometers), very nice english language. Patient approach despite of my dozens emails and requests. Last but not least - good price and wonderful outdoor adventure product portfolio.

Weaknesses:
honestly I cannot find anything negative, zero weak point from my shopping experience with them, nothing to complain for

Summary:
Very nice shopping experience

Stefano
Stefano (Guest)
12/04/2019
Strenghts:
Shipping (UPS service)

Weaknesses:
All the other, service and support.

Summary:
I would like to share a very unpleasant buy experience at Conrad Sport.
- Part 1 -
I bought online a "TIEFSCHNEETAGE TESTED" ski. I paid it like a new ski but I got a heavily used ski, full of scratches, with worn tip and tail.
Conrad Sport declares online the ski has been only tested for 1 or 2 days during their testival event but the ski looks like a worn-out rental ski, used without any care for an entire ski season. I have several old skis in my garage that look much better and newer than the Conrad “new ski”.
If you intend to buy a "TIEFSCHNEETAGE TESTED" ski, you had better to check personally the real condition of the ski before purchasing by Conrad.

- Part 2 -
Following my review, Conrad made me a miserable offer: 60€ to make a ski service. With this suggestion Conrad implicitly admits that delivers worn and used ski that definitely need a ski service; worthless to say, 60€ is a begging, an insulting charity. Moreover, included in the 60€ there was also a strong a very embarrassing request to change my Google review on Conrad Sport from negative to positive. That's incredible, but it explains why there are so many (too many) enthusiastic reviews (5 stars). Of course, I rejected the Conrad Sport offer. Instead, I asked for a very common and classic "replacement of the goods" that any honest and serious seller never refuse. I suggested to replace the ski with an equivalent one, same bindings, available in the shop and even less expensive. Conrad Sport simply refused to replace the ski. Evidently, Conrad Sport dislikes unsatisfied customers and, more important, does not replace the goods!!
Based on my experience, Conrad Sport is definitely a low level, unreliable online shop.

L.N.
L.N. (Guest)
30/01/2019
Strenghts:
Price

Weaknesses:
All the other, especially service attitude, reclamation process and quality control (e.g. mounting services)

Summary:
I ordered a pair of skis - informed them about my boots and measurements. They failed, mounting wasn't even close to correct, which I noticed too late on my first ski trip. Frustration was pretty HUGE to notice that there is nothing I can do to fix the issue, other than get the skis remounted back home. Ski trip failed.

Reclamation process went really bad, I felt that they don't believe me - asked more photos. Once I sent them remounting receit with more pictures of my skis having extra holes - they said in five words that they compensate the remounting - not even any explanation what have happened, apologies or nothing. I told them to keep the money if that is BEST they can do and never heard about them again.

Total failure in service attitude, reclamation process and the most important, quality control of their services. Never gonna order again, their bargain prices aren't worth it - use other online stores instead, which I have a lot good to say. Sports Conrad will run their business down with this service.

Magnus Andersson
Magnus Andersson (Guest)
04/03/2020
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Strenghts:
Fast delivery

Weaknesses:
No

Summary:
👊

Otherland
Otherland (Guest)
21/02/2020
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On the website it is only mentioned in the small print that not only the indicated transport fees are due in Switzerland but also additional ones that are not shown on the website. So I ordered goods for 75 euros and an additional 20 euros transport which is OK for Switzerland. When the courier was there I had to pay another 20 euros. This is clearly misleading management!