Sport Conrad



What do you think about Sport Conrad?
Jens Gaiser
Jens Gaiser (Guest)
23/11/2020
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Strenghts:
Top service

Weaknesses:
No

Summary:
Had a complaint with my son's cross country ski boot. In no time we got the shoes replaced. Really great.

zalfred
12/11/2020
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Strenghts:
- Good package price
-Fast delivery (6 days after ordering received skis with fitted bindings)

Weaknesses:
No

Summary:
Had a good experience with Sport Conrad. Have been looking for a good package price on a new top tour kit and found everything I wanted. I saved a lot of money by ordering everything (skis, bindings, boots, hides) at the same time.

Magnus Andersson
Magnus Andersson (Guest)
04/03/2020
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Strenghts:
Fast delivery

Weaknesses:
No

Summary:
šŸ‘Š

Otherland
Otherland (Guest)
21/02/2020
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On the website it is only mentioned in the small print that not only the indicated transport fees are due in Switzerland but also additional ones that are not shown on the website. So I ordered goods for 75 euros and an additional 20 euros transport which is OK for Switzerland. When the courier was there I had to pay another 20 euros. This is clearly misleading management!

Tamara Frech
Tamara Frech (Guest)
30/01/2020
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Customer service is written very SMALL here. Not replied to return request or notification of defects. The product was then returned at your own expense and was "repaired" at the door again without further notice .... Now I have a very expensive ski that is not even new but repairs ... NEVER AGAIN SPORT CONRAD !!!

frippe1970
15/01/2020
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Strenghts:
Quick answers, easy payment, very good prices and fast delivery with UPS to the door

Weaknesses:
None at all

Summary:
After a comparison of off-piste skiing on Freeride, I decided to look around what they cost in store. But then I found the same ski at Sport-Conrad, 25% cheaper. I had some questions so emailed them and got answers five minutes later. I decided, ordered and paid smoothly on Thursday. On Friday, I received confirmation that the bindings were mounted and that the skis left the warehouse. On Tuesday morning, a well-packaged pack of skis arrived, right up to the door. Everything was in order.

For me, the order became a hit. Everything went incredibly fast and smoothly. Can really recommend Sport-Conrad

Ralf
Ralf (Guest)
13/01/2020
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Strenghts:
Super fast, very professional and great support

Weaknesses:
-

Summary:
Ski set with binding assembly ordered on Wednesday, Thursday order expanded with ski wax, Friday everything well packed and received free shipping by UPS - it couldn't be better!

Anders Ellers
Anders Ellers (Guest)
13/12/2019
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Strenghts:
no

Weaknesses:
customer management

Summary:
Still have no skis a month after ordering. Customer service is hopeless.

LessPĆ„Conrad
LessPĆ„Conrad (Guest)
30/04/2019
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Warning! It is possible to make a bargain but it can also be very wrong and customer service seems unfortunately not very good at how they should correct their own mistakes.

Ordered skis a few weeks ago and got home a pair of skyltex (!) Ie skis that are only meant to show the ski's design and shape but without really core. Incomprehensible that the mounted binders did not react when there is a large orange decal "only valid for cosmetic" on the ski.

It took some emails to get them to accept their mistake and offer replacement skis, but they thought I would dismantle the bindings from the demo skis and then install them on the new skis they would send. Some more mail and phone calls were required before they agreed that it might not be my job to correct their mistakes.

Then got a promise to get new skis with mounted bindings. A return form was sent to me and I returned demo skids with bindings. Waiting for new ones. Receive message: "Sorry, you have to wait for the skis you return to come down to Germany before we can send new ones. Or you pay the new ones and we will send them at once and you will be refunded for the first incorrect pair when we get them."

An additional 10 emails as they continue to claim I have to wait (because of their mistakes). I was anxious to get the skis fast (had already missed being able to use them on a ski week because of the first stroll) and therefore agreed to pay the new skis in the promise of repayment immediately when they got my return.

They got the return a week ago and today, after repeated claims, I have been repaid for the bindings - but not the skis! So, just to get started and write another 10-20 mail to possibly get someone on the customer service to solve this.

So, find bargains, but be aware that it can become a rather strenuous (and possibly expensive) deal.

Karin
Karin (Guest)
26/11/2018
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Worst customer management for a long time. Have been waiting for 3 months for a delivery (instead of 2 weeks that was indicated when I bought them). No compensation or even recognition from them that things have not gone according to plan. Effective choice of them not to respond to repeated mail or phone attempts, as I as a customer quit give up try to be compensated.