Sport Conrad (Page 4)
On the website it is only mentioned in the small print that not only the indicated transport fees are due in Switzerland but also additional ones that are not shown on the website. So I ordered goods for 75 euros and an additional 20 euros transport which is OK for Switzerland. When the courier was there I had to pay another 20 euros. This is clearly misleading management!
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Customer service is written very SMALL here. Not replied to return request or notification of defects. The product was then returned at your own expense and was "repaired" at the door again without further notice .... Now I have a very expensive ski that is not even new but repairs ... NEVER AGAIN SPORT CONRAD !!!
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Strengths:
Quick answers, easy payment, very good prices and fast delivery with UPS to the door
Weaknesses:
None at all
Summary:
After a comparison of off-piste skiing on Freeride, I decided to look around what they cost in store. But then I found the same ski at Sport-Conrad, 25% cheaper. I had some questions so emailed them and got answers five minutes later. I decided, ordered and paid smoothly on Thursday. On Friday, I received confirmation that the bindings were mounted and that the skis left the warehouse. On Tuesday morning, a well-packaged pack of skis arrived, right up to the door. Everything was in order.
For me, the order became a hit. Everything went incredibly fast and smoothly. Can really recommend Sport-Conrad
Quick answers, easy payment, very good prices and fast delivery with UPS to the door
Weaknesses:
None at all
Summary:
After a comparison of off-piste skiing on Freeride, I decided to look around what they cost in store. But then I found the same ski at Sport-Conrad, 25% cheaper. I had some questions so emailed them and got answers five minutes later. I decided, ordered and paid smoothly on Thursday. On Friday, I received confirmation that the bindings were mounted and that the skis left the warehouse. On Tuesday morning, a well-packaged pack of skis arrived, right up to the door. Everything was in order.
For me, the order became a hit. Everything went incredibly fast and smoothly. Can really recommend Sport-Conrad
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Strengths:
Super fast, very professional and great support
Weaknesses:
-
Summary:
Ski set with binding assembly ordered on Wednesday, Thursday order expanded with ski wax, Friday everything well packed and received free shipping by UPS - it couldn't be better!
Super fast, very professional and great support
Weaknesses:
-
Summary:
Ski set with binding assembly ordered on Wednesday, Thursday order expanded with ski wax, Friday everything well packed and received free shipping by UPS - it couldn't be better!
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Strengths:
no
Weaknesses:
customer management
Summary:
Still have no skis a month after ordering. Customer service is hopeless.
no
Weaknesses:
customer management
Summary:
Still have no skis a month after ordering. Customer service is hopeless.
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Warning! It is possible to make a bargain but it can also be very wrong and customer service seems unfortunately not very good at how they should correct their own mistakes.
Ordered skis a few weeks ago and got home a pair of skyltex (!) Ie skis that are only meant to show the ski's design and shape but without really core. Incomprehensible that the mounted binders did not react when there is a large orange decal "only valid for cosmetic" on the ski.
It took some emails to get them to accept their mistake and offer replacement skis, but they thought I would dismantle the bindings from the demo skis and then install them on the new skis they would send. Some more mail and phone calls were required before they agreed that it might not be my job to correct their mistakes.
Then got a promise to get new skis with mounted bindings. A return form was sent to me and I returned demo skids with bindings. Waiting for new ones. Receive message: "Sorry, you have to wait for the skis you return to come down to Germany before we can send new ones. Or you pay the new ones and we will send them at once and you will be refunded for the first incorrect pair when we get them."
An additional 10 emails as they continue to claim I have to wait (because of their mistakes). I was anxious to get the skis fast (had already missed being able to use them on a ski week because of the first stroll) and therefore agreed to pay the new skis in the promise of repayment immediately when they got my return.
They got the return a week ago and today, after repeated claims, I have been repaid for the bindings - but not the skis! So, just to get started and write another 10-20 mail to possibly get someone on the customer service to solve this.
So, find bargains, but be aware that it can become a rather strenuous (and possibly expensive) deal.
Ordered skis a few weeks ago and got home a pair of skyltex (!) Ie skis that are only meant to show the ski's design and shape but without really core. Incomprehensible that the mounted binders did not react when there is a large orange decal "only valid for cosmetic" on the ski.
It took some emails to get them to accept their mistake and offer replacement skis, but they thought I would dismantle the bindings from the demo skis and then install them on the new skis they would send. Some more mail and phone calls were required before they agreed that it might not be my job to correct their mistakes.
Then got a promise to get new skis with mounted bindings. A return form was sent to me and I returned demo skids with bindings. Waiting for new ones. Receive message: "Sorry, you have to wait for the skis you return to come down to Germany before we can send new ones. Or you pay the new ones and we will send them at once and you will be refunded for the first incorrect pair when we get them."
An additional 10 emails as they continue to claim I have to wait (because of their mistakes). I was anxious to get the skis fast (had already missed being able to use them on a ski week because of the first stroll) and therefore agreed to pay the new skis in the promise of repayment immediately when they got my return.
They got the return a week ago and today, after repeated claims, I have been repaid for the bindings - but not the skis! So, just to get started and write another 10-20 mail to possibly get someone on the customer service to solve this.
So, find bargains, but be aware that it can become a rather strenuous (and possibly expensive) deal.
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Worst customer management for a long time. Have been waiting for 3 months for a delivery (instead of 2 weeks that was indicated when I bought them). No compensation or even recognition from them that things have not gone according to plan. Effective choice of them not to respond to repeated mail or phone attempts, as I as a customer quit give up try to be compensated.
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Strengths:
good and fast customer service, cheap, big selection
Weaknesses:
Summary:
works well!
good and fast customer service, cheap, big selection
Weaknesses:
Summary:
works well!
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Strengths:
Fast, smooth and good!
Weaknesses:
-
Summary:
Ordered a couple of songs on Sunday evening. (22:30)
Ski and tie would be on the shelf Balance.
Ordered assembly according to my wishes.
Paid 50 € extra for fast living. Then I would travel 5 days later.
Acc. SC, the assembly of binding would not affect the life. time. (Which I doubted) and had plans to order without getting them on time.
With UPS express would live. Late by Friday. Which would work when the trip goes Saturday morning.
So then, just wait ... he did not wait so long.
Tuesday at 10:25 pm, it will be in a UPS car at work.
Did not believe it before I kept my skis in hand with mounted bindings.
Incredible.
Fast, smooth and good!
Weaknesses:
-
Summary:
Ordered a couple of songs on Sunday evening. (22:30)
Ski and tie would be on the shelf Balance.
Ordered assembly according to my wishes.
Paid 50 € extra for fast living. Then I would travel 5 days later.
Acc. SC, the assembly of binding would not affect the life. time. (Which I doubted) and had plans to order without getting them on time.
With UPS express would live. Late by Friday. Which would work when the trip goes Saturday morning.
So then, just wait ... he did not wait so long.
Tuesday at 10:25 pm, it will be in a UPS car at work.
Did not believe it before I kept my skis in hand with mounted bindings.
Incredible.
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Strengths:
The most obvious strength is that they are cheap and have a good range. I think their service is good, you get help most of the time you email or call and ask for something. I've even advertised a couple of skis from them, no problem at all. Had to send back the skis for free with UPS and, after quite a long time (14 days), got a pair of new skis, mounted and ready. There were also a couple of skis of this year's model, rather than last year, which was what I had bought from the beginning.
Weaknesses:
It is located in Germany, everything is getting worse. UPS as a supplier is not super either ...
Summary:
Super to use as poor student, since the price diff may be thousands of kronor compared to Swedish stores. It will be more fun if you have to advertise and take some time, but my experience is that it will be right in the end. If I had a higher income, I'd probably prefer to shop in a Swedish store because of the lesser problem that arises from problems.
The most obvious strength is that they are cheap and have a good range. I think their service is good, you get help most of the time you email or call and ask for something. I've even advertised a couple of skis from them, no problem at all. Had to send back the skis for free with UPS and, after quite a long time (14 days), got a pair of new skis, mounted and ready. There were also a couple of skis of this year's model, rather than last year, which was what I had bought from the beginning.
Weaknesses:
It is located in Germany, everything is getting worse. UPS as a supplier is not super either ...
Summary:
Super to use as poor student, since the price diff may be thousands of kronor compared to Swedish stores. It will be more fun if you have to advertise and take some time, but my experience is that it will be right in the end. If I had a higher income, I'd probably prefer to shop in a Swedish store because of the lesser problem that arises from problems.
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