Stöten reviews (Page 2)

Been to many ski resorts but prefer to return to Stöten. Real mountain feeling, fantastic views, good accommodation, many restaurants, affordable and harmonious. Finally a customer service that finds solutions!

Both skiing and eating out are important to us, so unfortunately it probably won't be Stöten again
We have been to Stöten 8-10 times before and have never experienced the food being so bad.
We ate 4 times cold or lukewarm a´la carte, including beef cheek at Brasseriet, (included in the hotel price), really bad hamburgers at Burgers, dry sandwiches at Bertils Bistro, etc. Torsten restaurant was the exception, where the taste and food temperature were good.
The apps can sometimes give you a brain hemorrhage, but that's not that important.
But the skiing was good...

Hi there
Between 28/12-25 to 4/1-26 we were in Stöten.
We knew that there was not snow everywhere, but it came with a message after two days.
We have skied mostly with skistar or to the Alps (I have skied downhill for 52 years and also competed in my youth) but always heard good about Stöten, so wanted to try this year and judge over our surprise, was very nice, the accommodation at the ranch, canon, very nice apartment, Stötens staff, very nice, the food on the slopes, very good.
But now comes the rice, the maintenance of the lifts under all criticism, service staff came after nine and started to fix the errors, 2/1 we queued 40min to the button lift for a ride, then we went to the cottage, 3/1 we queued 1hr and 40 min for two rides with the anchor lift, then we gave up and packed up and went home, we ignored the last day.
When you provide service, you offer service, the stuff should be in top shape when the people who pay your salary come, you should NOT come in after opening and fix.
Do not scold the staff, they do what is assigned, but the labor management seems to be a joke, or is the joke higher up in the hierarchy?
Servicing large construction equipment in the field myself and built my reputation on always solving the problem if practically possible, my customers would NEVER return if I offered the type of service we were offered.
Things break at any time, but if you have ongoing maintenance and replace things that are worn, even if not yet broken, then downtime is minimized and you have revenue, but you don't make any money when the shit hits the fan.
We have not recommended those who have asked us about our experience to go to Stöten under the current conditions and they in turn advise their friends, so I am up to 100 families so far who will NOT book at the moment for sports holidays or Easter.
We will take a day trip in the future when we are in the hooks and see if the problems are fixed (usually have around 25-30 ski days in the mountains a year) and if so, then we will give Stöten another chance, because it was great all around!

Few lifts open. Understand that many slopes did not open as the snow came late. But the fact that the chairlifts were barely open at the morning skiing was a big disappointment. Not fun to start the day by rushing up to the top in the anchor lift, when you are really eager to go. Started one of the days up in the gorge lift at a snail's pace. Took 15 minutes. Takes a while before you get back the good mood then.
The slopes that were open were great!

Best ski resort in Sälen. There is variety and a focus on real skiing.

Very few lifts were open and there was no compensation offered by Skistar. You could have one more slope open with snow cannons so both chairlifts were open. Now there were endless queues for button lifts so there were not many rides per day. Their IT systems are horribly bad. How about the booking crashes because you are asked to merge the booking, that the family's rather mediocre New Year's dinner would cost 11000 (in reality we paid four times less)

During our family's stay in Stöten, only 10 and a few days later 11 out of 50 slopes were open, which meant a significantly limited range compared to what was communicated before booking. At the same time, other operators, such as Skistar, chose to offer a 20 percent discount on their lift passes under similar conditions. Stöten, on the other hand, chose not to give any form of compensation to their guests.
After two previous stays where we were satisfied, we would have expected a higher degree of customer care and transparency when conditions deviate so greatly from normal. Against this background, we will choose other ski resorts in the future

Best skiing in Sälen in my opinion. Good for families with children and good black and red slopes for a little more advanced skiing. No queues v 12 this year. If you want access to a large system, maybe you should go elsewhere. But as a destination not too far north quite ok.

Love the support has had a house there for about 5 years never been dissatisfied this year the snow was not at its best but they still solve it well very nice staff and nice restaurants

The perfect destination for a winter vacation ! Good variety of slopes so there is something for everyone! Beautiful views and friendly staff